As MSSPs grow, service quality often suffers—analyst workloads spike, escalated alerts include sparse details, and customer satisfaction drops. This session explores negative economies of scale in managed detection and response, and how new operating models powered by AI automation can flip the equation. Learn how to maintain service consistency, reduce analyst burnout, and scale your MDR offering profitably. We’ll share insights from high-performing MSSPs and equip you with practical strategies to grow your business without compromising quality.

• Discover how MSSPs are redesigning workflows and incorporating AI to sustain service quality.
• Learn practical tactics for improving investigation consistency, including high-context in every escalated alert, reducing analyst fatigue, and meeting SLAs as you scale.
• Compare automation strategies—including SOAR and AI—and understand how they can complement one another.