The three scariest words an MSSP can hear from a customer are “we’ve been hacked.” Is the MSSP liable? If so, what might it cost? Does insurance cover it? We all know that it’s not “if” but “when,” so how can we protect ourselves when it happens? The answer is that we must start the process at the inception of the customer relationship. 

In this session you will: 

• Learn how to use contracts to prepare for the eventuality that your customer will not only look to you for help handling a security incident, but maybe seek money damages too. 
• Understand how your MSA and managed services agreements work together to not only set proper expectations with your customers, but also protect you when the customer (or their insurance company) comes looking for money. 
• Gain a better understanding of how your customer contracts and insurance coverages work hand-in-hand to manage risk for your MSSP.