For the first time, ConnectWise CISO Patrick Beggs will publicly share what went on inside ConnectWise this year as the company dealt with its own incident – an exploited vulnerability in an older version of its remote control software. Beggs will be joined by ConnectWise VP of Corporate Communications, Amanda Lee, and together they will tell the story of how they leveraged AI for incident response and communications both internally and externally.

Beggs and Lee will cover how the company leveraged established processes, transparent communications and other tools – all part of the incident response plan – to help MSPs and other partners manage through the crisis.

In this session, MSPs and MSSPs will learn:

• Why a well-defined process can be your best weapon in dealing with an unexpected crisis.
• How Beggs and Lee each leveraged generative AI to assist in their incident response efforts.
• How a proactive communication approach fosters trust and stops misinformation before it can start.
• How ConnectWise developed a clearinghouse for partner communications, and how you can develop a similar approach for communicating with customers as part of your own incident management plan.
• What lessons Beggs and Lee learned from their incident response experience earlier this year, and how MSPs and MSSPs can use them to enhance their own incident response and communication strategies.